Frequently Asked Questions
Everything you need to know about your BPI beauty experience.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are BPI products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we maintain certifications with major cruelty-free organizations.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Do you offer international shipping?
Currently, BPI ships to over 20 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know which products are right for my skin type?
You can take our online Skin Quiz or consult our digital 'Beauty Guide' located on the product pages to find the perfect match for your specific concerns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.